Privacy information

Account and sign-in

Information used to sign you in

Tallytern keeps your account identity, including name, email address, and whether the email is verified. Email and password sign-in uses authentication account records. Verification and password-reset records support those account actions. Sign-in sessions keep you authenticated until they expire or are revoked; session records can include an expiration date and, when supplied by the request, an IP address and browser user-agent.

This information is used to authenticate the account, keep the session, recover access, and scope the buyer library to the signed-in account.

Verified purchases

Records that connect payment to access

After a checkout is verified, the app records the buyer and offer references, the saved offer snapshot, the paid amount and currency, purchase date when recorded, checkout-session reference, entitlement, and purchase-email confirmation status. The snapshot preserves the offer name, price, access term, and included paid materials used for that purchase.

These records are used to verify the checkout against the saved offer and total, provide account-bound library access, and track purchase-email status. Buyers see “Not sent yet,” “Sending,” “Sent,” or “Could not send.”

Access help

Purchase-linked reports

An access-help report is linked to a verified purchase and includes its purchase link, category (Missing content or Access problem), the buyer account reference, report text, status, and date. Buyers can see their own reports and statuses: Open, In review, or Resolved. Authorized staff can review the linked purchase and report to resolve the request.

Visibility and limits

Buyer records are not public

A buyer can see their own verified purchase, library materials, purchase-email status, and access-help reports. Authorized staff can review linked purchase and report information in the private staff workspace. Other buyers and public visitors do not see those records.

The app’s purchase record covers the verified checkout reference and purchase details described above. This notice does not set a retention or deletion period and does not describe separate payment-owner data practices. No retention, deletion, or payment-data policy beyond those saved app records is stated here.

For a question about your information, contact Tallytern at meganlea@pivotnestventures.com.