Refund information

Request a review

Contact Tallytern or the payment owner

To ask for a refund review, contact Tallytern at meganlea@pivotnestventures.com, or contact the payment owner through the support channel shown in your hosted checkout or payment receipt, if one is provided. No separate payment-owner contact is recorded in this app.

Include the account used for checkout and the purchase or checkout reference if you have it. This helps staff locate the right verified purchase. A request is not a promise of approval, eligibility, or a response time.

What happens in the app

Tallytern does not initiate refunds

The app does not start or process a refund. The payment owner handles an eligible full refund in its existing Payments dashboard. The app does not automatically change buyer library access when a refund is requested or handled.

The current staff purchase view has no purchase-specific refund record available. It does not expose a buyer refund request or outcome action. If staff record an outcome in the authorized private resolution process, they must first verify the payment owner’s result and link it to the verified purchase and applicable offer terms.

A purchase or applicable term that cannot be linked remains unresolved for staff review; no refund result or library-access change is assumed.